Terms of Service & Legal Documents

Age and Legal Capacity. You must be at least 18 years old and capable of forming a binding contract to use the Service. At account creation, you are required to affirmatively confirm that you are 18 years of age or older before you can create an account.

Geographic Availability. The Service is currently offered to individuals located in Canada, excluding Quebec, and the United States, subject to applicable law and any regional availability restrictions communicated by BioMarker Coach. If you are located outside Canada or the United States, you are not currently eligible to create an account or use the Service at this time, even if you are able to view our marketing content or access our website. Nothing in this Section is intended to limit or exclude any rights or protections that cannot be excluded under applicable law. You must not use technical measures to circumvent geographic restrictions.

Public Marketing Content. Our public marketing content, including social media posts and videos on Facebook, Instagram, YouTube, and TikTok, and the public marketing pages of our website, may be seen by anyone, anywhere in the world; being able to view that content is not an offer to provide the Service outside the jurisdictions listed above.

Public Sample Report. BioMarker Coach makes a sample report publicly available at https://thebiomarkercoach.com/sample-report. The sample is an illustrative example generated using fictional blood-test results and is labelled "Illustrative data" and "not a real person's report." It may be viewed by anyone without an account, laboratory upload, or credit. It does not analyse a visitor's own results and is not a free personalised analysis or a substitute for medical advice. The sample report may be linked from the home page, the How It Works section, and the pricing page.

Not Medical Care. The Service is an educational and informational tool and does not provide medical advice, diagnosis, or treatment. The Service is not a substitute for professional medical or nutrition care and should not be relied upon for clinical decision-making. Use of the Service does not create a doctor-patient, nutritionist-client, or any other clinical relationship between you and BioMarker Coach.

If you have a medical concern or emergency, contact a qualified healthcare provider or emergency services and do not rely on the Service. You should independently verify any information provided through the Service with an appropriate qualified healthcare professional before making any health, medication, dietary, or supplement-related decision.

The Service is not intended to replace a physician, registered dietitian, pharmacist, licensed healthcare professional, emergency service, or other qualified professional. The Service does not monitor your health condition, provide continuous care, interpret results for emergency purposes, or determine whether a medical intervention is necessary. You must not rely on the Service to make emergency, urgent, diagnostic, medication, supplement, pregnancy-related, or treatment decisions. You are solely responsible for deciding whether to seek professional advice and for providing complete and accurate information to any healthcare professional you consult.

Where available, the Service may provide a limited, source-based check for known safety or administration concerns between a medication identified by you and a supplement suggested by the Service. This check is not a comprehensive medication-interaction screening service and does not assess medication-to-medication interactions or all possible effects of medications on biomarkers or nutrients. Information may be incomplete, outdated, or based on sources that differ from the product labeling applicable in your jurisdiction. The absence of a caution does not establish that a medication and supplement combination is safe. You should consult your prescribing healthcare professional or pharmacist before starting, stopping, or changing any medication or supplement.

Incorporated Documents. These Terms should be read together with the Credit Package, Cancellation and Refund Terms, Privacy Policy, Cookie Policy, Account & Data-Deletion Policy, applicable Informed Consent, Medical & Nutrition Disclaimer, AI-Generated Content Disclaimer, and Referral Program Terms, each of which is incorporated into these Terms by reference to the extent applicable.

If there is a conflict between these Terms and another incorporated document, the following order of precedence will apply: (a) the Informed Consent, but only regarding consent to the processing of health information; (b) the Privacy Policy, but only regarding privacy, data processing, retention, and user rights; (c) the Credit Package, Cancellation and Refund Terms, but only regarding pricing, billing, cancellation, and refunds; (d) the Medical & Nutrition Disclaimer and AI-Generated Content Disclaimer, but only regarding medical, nutrition, and AI-related limitations; and (e) these Terms for all other matters.

Account Information. You agree to provide accurate information when creating your account and to keep that information up to date.

Account Security. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must notify us immediately at support@thebiomarkercoach.com if you suspect unauthorized access to your account.

Unauthorized Health Information. Upload lab results or health information belonging to another person without their explicit authorization.

Unlawful or Infringing Use. Use the Service for any unlawful purpose, or in any way that infringes anyone else’s rights.

Unauthorized Access or Interference. You must not attempt to access another user's account or data without authorization, reverse-engineer the Service, or interfere with its normal operation. You must not extract, copy, disclose, reproduce, or attempt to discover the Service's prompts, system instructions, models, proprietary logic, nutrition knowledge base, training materials, or non-public technical information, except to the extent expressly permitted by applicable law.

False or Misleading Information. You must not impersonate another person or entity, misrepresent your identity or affiliation, or provide information intended to deceive us or another user.

Another Adult's Health Information. You may submit another adult's laboratory results only if that adult has explicitly authorized you to provide the information to BioMarker Coach for processing. You must have the necessary rights and authorization to submit that information. Each BioMarker Coach account has one health profile. Uploading another adult's results does not create or update that person's account or profile; the resulting report and report history remain associated with the account used to submit the upload. The other adult should understand that the report will be associated with the submitting account and accessible through that account. If another person is to manage their own health profile and report history, they should create their own BioMarker Coach account and use a credit purchased or gifted for their account.

Automated Access. You must not access or use the Service through scraping, crawling, bots, scripts, automated queries, data-mining tools, or other automated means, whether directly or through a third party, except through an interface or API expressly provided or authorized by us.

Resale or Commercial Exploitation. You must not resell, sublicense, lease, distribute, provide access to, or commercially exploit the Service or any portion of it without our prior written permission. This restriction does not prohibit you from sharing your own personalized report with your healthcare professional or another person for your personal, non-commercial purposes.

Malicious Code. You must not introduce or transmit any viruses, malware, malicious code, or other harmful or disruptive material through the Service.

Security Controls. You must not bypass, disable, circumvent, or interfere with any security, access-control, or authentication measures relating to the Service.

Vulnerability Testing. You must not probe, scan, test, or attempt to identify vulnerabilities in the Service or its underlying systems without our prior written authorization.

Geographic Restrictions. You must not circumvent or attempt to circumvent the geographic restrictions applicable to the Service.

AI-Generated Content. You must not misuse AI-generated content provided through the Service in a manner that is unlawful or violates the rights of others.

Emergency or Clinical Use. You must not use the Service for emergency purposes or as a substitute for clinical care, diagnosis, treatment, or other professional healthcare services.

Competing Services. You must not use the Service, its non-public materials, proprietary content, or confidential information to develop, train, test, operate, or improve a service that substantially competes with the Service, except to the extent such restriction is prohibited by applicable law. This restriction does not prohibit lawful independent development, general knowledge, interoperability activities, or use of information that you lawfully obtained independently of the Service.

The Service uses third-party service providers and platforms in connection with its operation, including providers involved in hosting, authentication, AI processing, analytics, payments, and app distribution. The third-party providers used by BioMarker Coach and the information processed by them are described in the Privacy Policy.

Billing, purchase, cancellation, and refund matters relating to credit-package purchases made through those platforms are governed by the Credit Package, Cancellation and Refund Terms and the applicable platform's processes.

BioMarker Coach Intellectual Property. The Service, including its software, design, interfaces, features, documentation, proprietary nutrition knowledge base, trademarks, branding, and materials created or provided by us, is owned by us or our licensors and is protected by applicable intellectual property laws. Except for the limited rights expressly granted in these Terms, we and our licensors retain all rights, title, and interest in and to the Service.

License to Use the Service. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable licence to use the Service for your personal, non-commercial use.

Use of Personalized Reports. Subject to the rights of BioMarker Coach and its licensors in the underlying Service, you may access, use, download, retain, print, and share personalized reports generated for you for your personal, non-commercial purposes, including sharing them with your healthcare professional, family member, or another trusted person. You do not receive ownership of the Service, its underlying software, models, prompts, proprietary knowledge base, or other company materials merely because they are used to generate a personalized report.

Your Data

You retain your rights and interests in the lab data and questionnaire answers that you upload or provide through the Service.

You grant us a limited, non-exclusive, worldwide licence to host, store, reproduce, transmit, process, modify as technically necessary, and otherwise use the information you submit only to the extent reasonably necessary to: (a) provide, personalize, maintain, and secure the Service; (b) generate and deliver reports; (c) provide customer support; (d) prevent fraud, misuse, security incidents, and unauthorized access; and (e) comply with legal obligations and enforce these Terms. The information we retain and the applicable retention periods are described in the Privacy Policy and Account & Data-Deletion Policy. This licence does not mean that BioMarker Coach retains every file or item of information you submit; for example, the original laboratory PDF or photograph is processed for analysis and is not retained by BioMarker Coach after processing, as described in the Privacy Policy.

You represent that you have all necessary rights, permissions, and authorizations to upload or provide any lab results or health information through the Service.

Service Provided “As Is”. The service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. The Service may depend on information supplied by you, third-party services, software providers, hosting providers, laboratories, data sources, or other external systems. We do not guarantee that information supplied by you or any third party is complete, accurate, current, available, or free from errors. We are not responsible for errors caused by incomplete, inaccurate, outdated, illegible, or improperly entered information.

AI-Generated Reports. We do not warrant that the Service, including any AI-generated report, will be error-free, uninterrupted, or medically accurate.

Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot lawfully be excluded or limited under applicable law.

Exclusion of Certain Damages. To the maximum extent permitted by applicable law, BioMarker Coach and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising from your use of the Service, including any health or lifestyle decision made in reliance on a report.

Liability Cap. To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to the Service, these Terms, or any related agreement will not exceed the greater of: (a) the total amount you paid or owed to us for the Service during the 12 months preceding the event giving rise to the claim; or (b) USD $100.

Additional Carve-Outs. Nothing in these Terms excludes or limits liability to the extent that such exclusion or limitation is prohibited by applicable law. Without limiting the foregoing, nothing in these Terms excludes or limits liability for fraud or fraudulent misrepresentation by the party seeking to rely on the limitation, or for that party’s willful misconduct, to the extent such liability cannot lawfully be limited.

Applicable Law. Some jurisdictions restrict how far liability can be limited for personal injury or gross negligence. Nothing in this section is intended to limit liability where doing so would be unlawful in the jurisdiction applicable to you.

Indemnification. To the maximum extent permitted by applicable law and subject to any mandatory consumer protections, You agree to indemnify and hold BioMarker Coach harmless from claims, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to your material breach of these Terms, unlawful use of the Service, unauthorized submission of data or health information, violation of any third party’s rights, fraud, or intentional misconduct. The indemnity does not apply to the extent a claim results from our own negligence, willful misconduct, fraud, violation of applicable law, or unauthorized use of the user’s information.

Indemnification Procedure. BioMarker Coach will promptly notify you of any claim for which indemnification is sought and will provide reasonable cooperation in the defence of the claim. We may control the defence and settlement of the claim, provided that we may not settle a claim in a manner that: (a) admits fault by you; (b) imposes a monetary or non-monetary obligation on you; or (c) restricts your rights, without your prior written consent, not to be unreasonably withheld or delayed.

Termination by You. You may stop using the Service and delete your account at any time.

Suspension or Termination by BioMarker Coach. We may suspend or terminate your access to the Service if you violate these Terms, engage in fraudulent or abusive behavior, if we reasonably suspect unauthorized access to or compromise of your account, if your use of the Service presents a security threat or threatens the Service or other users, or if required by law. We may also suspend or terminate access where: (a) payment is overdue or a payment method fails; (b) continued provision of the Service creates a material legal, regulatory, security, or operational risk; (c) the Service or a material feature is discontinued; or (d) required by a court, regulator, app-store provider, or other lawful authority.

Effect of Termination. Upon termination or cancellation, your right to access and use the Service will end. Where reasonably practicable, we may provide a reasonable period for you to download available reports or other user-accessible information before access ends. You are responsible for downloading any reports you wish to retain before terminating or deleting your account. Deletion of your account results in the forfeiture of unused credits associated with the account, including purchased credits, referral credits, and credits issued through promotional codes, subject to the Credit Package, Cancellation and Refund Terms and applicable law. An unredeemed gift code purchased for another person is not affected by deletion of the purchaser's account and remains redeemable by its recipient in accordance with the applicable terms.

Survival. On termination, provisions of these Terms that by their nature should survive termination, including Sections 9-14, will continue to apply.

Governing Law. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

Consumer Protection Laws. If you are a consumer located or resident in a Canadian province or territory or U.S. state whose law does not permit this choice of governing law for consumer-protection purposes, the mandatory laws and protections of your home jurisdiction will apply to that extent. Nothing in these Terms excludes, restricts, or waives any rights or protections that cannot lawfully be excluded, restricted, or waived under applicable law.

Jurisdiction. Subject to applicable mandatory law, any dispute arising out of or relating to these Terms or the Service will be brought exclusively before the courts located in Toronto, Ontario, Canada. Nothing in this section prevents a consumer from bringing a claim in a court or forum where applicable mandatory law permits or requires the claim to be brought, including a small-claims court or a court in the consumer’s home jurisdiction.

Entire Agreement. These Terms and the documents expressly incorporated into them constitute the entire agreement between you and us concerning the Service and replace prior discussions or understandings concerning that subject matter, subject to Section 3.

Severability. If any provision is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect.

No Waiver. A failure to enforce any provision is not a waiver of the right to enforce it later.

Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or similar transaction, subject to applicable law.

Independent Parties. These Terms do not create a partnership, joint venture, agency, employment, fiduciary, or clinical relationship between you and us.

BioMarker Coach does not diagnose, treat, cure, prevent, or otherwise provide medical care for any disease, disorder, illness, or other medical condition. Any identification, discussion, categorization, flagging, or explanation of a laboratory result, health-related pattern, symptom, condition, or potential area of concern generated or displayed through the Service is provided for educational and informational purposes only and should not be understood as a medical diagnosis, clinical determination, medical opinion, or recommendation for medical treatment.

The Service may organize, compare, summarize, or explain information contained in your laboratory results and other information you provide. Any reference to a result being outside a laboratory reference range, within or outside an “optimal” or other nutrition-related range, or potentially associated with a particular health pattern or condition does not establish that you have, or do not have, any disease or medical condition. Such information is not a substitute for a clinical evaluation by a qualified healthcare professional who can consider your complete medical history, physical examination, symptoms, medications, family history, laboratory methodology, and other relevant clinical information. Where a laboratory report provides a reference range, that laboratory’s reference range should be treated as the applicable laboratory reference for the reported result. Any BioMarker Coach range is informational only and should not be used to override the laboratory’s reference range or a healthcare professional’s interpretation.

The Service may identify, flag, categorize, or prioritize certain laboratory results or health-related information based on the information available to it. Any such flag, alert, category, prioritization, or other indication is provided solely for educational and informational purposes and is intended only to identify information that may warrant further discussion with an appropriately qualified healthcare professional. Such information does not constitute medical triage, an emergency assessment, a determination of the severity or seriousness of a medical condition, or a recommendation regarding the timing or necessity of medical care. You should not rely on any flag, alert, category, prioritization, or other indication provided through the Service to determine whether you require immediate, urgent, routine, or non-urgent medical attention. The absence of a flag, alert, category, or prioritization does not mean that a result, symptom, or health concern is normal, harmless, or suitable for delayed medical attention.

BioMarker Coach does not prescribe medications or provide instructions to start, stop, increase, decrease, substitute, or otherwise modify prescription medications or other medical treatment. You should not discontinue, delay, substitute, or change any medication or treatment based on information provided through the Service.

Nothing in the Service should be interpreted as a recommendation to self-diagnose or self-treat any disease, illness, injury, symptom, or medical condition. You are responsible for seeking appropriate professional care and for discussing any laboratory result, health concern, symptom, medication, treatment, dietary change, or supplement recommendation with an appropriately qualified healthcare professional before taking action.

Your use of the Service does not create or establish a physician-patient, dietitian-patient, pharmacist-patient, or other professional healthcare relationship between you and BioMarker Coach or any person involved in developing, maintaining, or providing the Service.

BioMarker Coach is not acting as your physician, dietitian, pharmacist, therapist, or other healthcare professional, and the Service is not a substitute for services provided by any such professional.

No information provided through the Service, including any report, laboratory-result explanation, nutrition or lifestyle information, dietary recommendation, supplement information, meal plan, alert, flag, follow-up priority, or response generated through the Service's report or chat features, should be interpreted as creating an ongoing duty by BioMarker Coach to monitor your health, diagnose or treat a medical condition, provide follow-up care, determine the urgency or severity of a medical condition, or notify you of changes in your health status.

You remain responsible for obtaining appropriate professional medical and nutritional care and for determining, in consultation with an appropriately qualified healthcare professional, whether any information or recommendation provided through the Service is appropriate for your individual circumstances.

Nothing in the Service creates an obligation on the part of BioMarker Coach to provide emergency assistance, clinical monitoring, follow-up care, or individualized medical supervision.

Laboratory test results are only one part of an individual's overall health information and do not, by themselves, provide a complete picture of a person's health or establish a diagnosis. The meaning and significance of a laboratory result may depend on numerous factors, including the laboratory that performed the test, the laboratory's testing methods and reference ranges, specimen collection and handling, fasting status, hydration, time of day, recent illness or infection, medications and supplements, age, sex, medical history, symptoms, and other individual circumstances.

Reference ranges and other interpretive ranges may vary among laboratories, testing methods, healthcare professionals, and other sources. Information presented through the Service may therefore differ from the reference range, interpretation, assessment, or recommendation provided by your laboratory or healthcare professional. Any “optimal,” “evidence-informed,” “functional,” or other nutrition-related range presented through the Service is an educational interpretive framework developed for the Service. It is not an established clinical diagnostic standard, does not replace the reference range provided by the testing laboratory, and must not be used to diagnose, rule out, or determine the severity or urgency of a medical condition.

BioMarker Coach may rely on information contained in documents or other materials that you upload or on information that you provide through the Service. The extraction, transcription, interpretation, or processing of information from an uploaded laboratory report may be affected by factors such as image quality, scanning quality, document formatting, handwriting, missing information, or other technical limitations. You are responsible for reviewing any laboratory values or other information displayed in a report against your original laboratory documentation.

BioMarker Coach does not independently verify the accuracy, completeness, or clinical significance of all information submitted by users. You should not assume that a result displayed through the Service is accurate merely because it appears in a generated report.

If any laboratory result appears inconsistent with your original laboratory report, prior results, symptoms, or information provided by your healthcare professional, do not rely on the Service to resolve the discrepancy. Instead, consult an appropriately qualified healthcare professional and, where appropriate, the laboratory that performed the test.

The Service is not intended to determine whether a laboratory result is medically significant for you, whether additional testing is required, or whether a particular result requires treatment or immediate medical attention. Any such determination should be made by an appropriately qualified healthcare professional with access to your complete clinical history and circumstances.

Information provided through the Service concerning nutrition, diet, food choices, meal planning, dietary patterns, lifestyle practices, or other wellness-related measures is provided for general educational and informational purposes only. Such information is not intended to constitute individualized medical nutrition therapy, a clinical nutrition assessment, a treatment plan, or medical advice.

The Service may use information you provide, including information concerning your dietary preferences, food allergies or avoidances, medications, exercise, sleep, stress, and other health or lifestyle factors, to generate nutrition-related educational content and recommendations. Personalization of the content does not mean that BioMarker Coach has evaluated your complete health history or that any recommendation is appropriate, necessary, or safe for you.

Any dietary recommendation, meal plan, lifestyle suggestion, or other nutrition-related information provided through the Service may not account for all factors relevant to your health, including medical conditions, medications, allergies, intolerances, nutritional status, pregnancy or breastfeeding, prior medical history, or other circumstances that may affect the safety or suitability of a particular dietary approach. The Service may fail to identify a contraindication, interaction, allergy, intolerance, nutritional risk, or other circumstance that would make a dietary recommendation unsuitable for you.

You should use your own judgment and consult an appropriately qualified healthcare professional before making significant changes to your diet or lifestyle, particularly if you have a medical condition, have been advised to follow a medically prescribed diet, are pregnant or breastfeeding, have known food allergies or intolerances, or take prescription or other medications.

A personalized meal plan or other dietary recommendation generated through the Service is not a substitute for an individualized plan prepared by a qualified healthcare professional who has evaluated your medical and nutritional circumstances. The inclusion or exclusion of a food, dietary pattern, ingredient, or other recommendation does not constitute a determination that it is medically appropriate, necessary, or safe for you.

BioMarker Coach does not guarantee that any dietary or lifestyle recommendation will produce a particular health outcome, improve any laboratory result, or be appropriate for every individual.

Medication and supplement safety lookup. BioMarker Coach may perform a limited lookup to identify certain known safety or administration concerns involving a specific medication you report taking and a supplement suggested by your report. The lookup may use public drug-information databases, including Health Canada's Drug Product Database and, where applicable, the U.S. Food and Drug Administration's openFDA resources. It is limited to the particular medication-and-supplement pairing being considered. It does not check interactions between medications or determine how medications may affect laboratory biomarkers or nutrient levels. The lookup may fail to identify relevant information, and its results may be incomplete, unavailable, or outdated. If no caution is identified, this does not establish that the medication-and-supplement combination is safe or that no interaction exists. Do not rely on this lookup as a complete medication-safety assessment. Consult a pharmacist or other qualified healthcare professional before starting a supplement or changing how you use medication.

The Service may provide information about vitamins, minerals, herbs, dietary supplements, supplement forms, or suggested amounts, serving sizes, or dosages based on the information available to BioMarker Coach. Such information is provided solely for educational and informational purposes and does not constitute a prescription, medical recommendation, or individualized treatment plan.

Where the Service identifies a particular supplement, form, amount, or dosage, that information is derived from BioMarker Coach's underlying nutrition methodology and knowledge base and is not intended to constitute a determination that the supplement, form, amount, or dosage is appropriate or safe for you. The fact that a supplement or dosage is included in a report does not mean that BioMarker Coach has considered every factor relevant to its use in your particular circumstances.

The safety and appropriateness of a dietary supplement may depend on factors that are not fully captured by the Service, including your medical history, existing medical conditions, medications, other supplements, allergies or sensitivities, age, pregnancy or breastfeeding status, and other individual circumstances. Dietary supplements may also interact with prescription or nonprescription medications or may be inappropriate for certain individuals.

Do not start, stop, increase, decrease, substitute, or otherwise modify your use of any dietary supplement based solely on information provided through the Service. Before taking a new dietary supplement or changing the amount or frequency of an existing supplement, you should consult an appropriately qualified healthcare professional, particularly if you are pregnant or breastfeeding, have a medical condition, take prescription or other medications, or have known allergies or sensitivities.

BioMarker Coach does not guarantee the safety, effectiveness, quality, purity, identity, or suitability of any dietary supplement, ingredient, product, formulation, form, amount, or dosage referenced through the Service. The inclusion of a supplement or supplement recommendation in the Service does not constitute an endorsement, representation, or guarantee that the supplement will produce any particular health benefit or outcome.

The Service does not provide comprehensive drug-supplement interaction screening, comprehensive contraindication screening, or a substitute for professional review of your medications and medical history. The limited medication-aware supplement safety lookup provided through the Service may identify certain known safety or administration concerns involving a specific medication you report taking and a supplement suggested by your report. The lookup is limited to the particular medication-and-supplement pairing being considered. It does not check interactions between medications or determine how medications may affect laboratory biomarkers or nutrient levels. The lookup may fail to identify relevant information, and its results may be incomplete, unavailable, or outdated. The absence of a caution does not establish that a medication-and-supplement combination is safe or that no interaction exists. You must not rely on the lookup as a comprehensive medication-safety assessment. Consult a pharmacist or other qualified healthcare professional before starting a supplement or changing how you use medication. BioMarker Coach does not independently confirm that a particular supplement product meets applicable quality, purity, identity, labeling, manufacturing, or safety standards. The Service does not determine whether a supplement is necessary for you, whether a reported laboratory result is caused by a deficiency, or whether supplementation is clinically indicated.

The Service is not designed to account for every aspect of your medical history, current or past medical conditions, medications, prescription treatments, dietary restrictions, allergies, or other circumstances that may affect the interpretation of laboratory results or the safety and suitability of a particular dietary, lifestyle, or supplement-related recommendation.

If you have a diagnosed or suspected medical condition, are receiving medical treatment, take prescription or other medications, or have been instructed by a healthcare professional to follow a particular diet or treatment plan, you should consult your healthcare professional before relying on or acting upon information provided through the Service. You should not use the Service to determine whether to begin, discontinue, modify, or delay any medication, treatment, therapy, or medically prescribed diet.

If you are pregnant, planning to become pregnant, or breastfeeding, you should consult your physician or another appropriately qualified healthcare professional before acting on any nutrition, dietary, lifestyle, or supplement-related information provided through the Service. Certain foods, dietary approaches, supplements, vitamins, minerals, herbs, and other substances may not be appropriate during pregnancy or breastfeeding.

You should also consult an appropriately qualified healthcare professional before acting on information provided through the Service if you have, or have been advised that you may have, a chronic or acute medical condition, a significant allergy or food intolerance, a history of adverse reactions to medications or supplements, or any other circumstance that may affect your health or the safety of a dietary or supplement-related recommendation.

The presence or absence of information about a particular medical condition, medication, pregnancy status, breastfeeding status, allergy, or other health factor in your BioMarker Coach report does not mean that the Service has determined that the factor is clinically relevant, or that it has been fully evaluated or accounted for. You remain responsible for providing complete and accurate information to your healthcare professionals and for obtaining appropriate professional advice concerning your individual circumstances. The absence of a medical condition, medication, allergy, pregnancy status, breastfeeding status, or other health factor from a report does not mean that the factor was screened for, considered, or determined to be irrelevant.

The Service is not intended for use in medical emergencies or situations requiring immediate medical attention. Do not rely on BioMarker Coach for emergency assessment, diagnosis, triage, or treatment.

If you believe that you or another person may be experiencing a medical emergency, call the applicable local emergency number or go to the nearest emergency department immediately. Do not delay seeking emergency or other appropriate medical care because of information contained in, or generated by, the Service.

You should contact an appropriately qualified healthcare professional when you have concerns about your health, receive an abnormal or unexpected laboratory result, experience new or worsening symptoms, or have questions about a medical condition, medication, treatment, dietary restriction, or supplement.

You should not wait for a BioMarker Coach report, follow-up response, or other communication from the Service before seeking professional or emergency care when you believe that prompt medical attention may be necessary.

Information provided through the Service is not intended to determine the urgency, severity, or appropriate timing of medical evaluation or treatment. Any flag, alert, category, prioritization, or other indication presented through the Service is provided solely for educational and informational purposes and should not be relied upon as a substitute for professional clinical judgment, medical triage, or emergency medical assessment.

BioMarker Coach makes no representation or warranty that any information, report, analysis, interpretation, recommendation, meal plan, supplement information, or other content provided through the Service is accurate, complete, current, reliable, or applicable to your individual circumstances.

The Service may identify patterns, provide explanations, or present recommendations based on the information available to it. Such information may be incomplete, may contain errors or omissions, may not reflect the most current scientific or medical information, or may not account for circumstances that are relevant to you but were not provided to or identified by the Service.

BioMarker Coach does not guarantee that use of the Service will produce any particular health, nutritional, laboratory, or other outcome. In particular, BioMarker Coach does not guarantee that any recommendation or other information provided through the Service will improve or normalize a laboratory result, relieve a symptom, improve a health condition, prevent a disease, or produce any other particular result.

Any examples, explanations, suggested actions, nutritional targets, dietary recommendations, supplement information, or other content provided through the Service are illustrative or educational in nature and should not be interpreted as a representation that similar results will occur for you or any other user.

Individual results may vary, and the absence of a particular recommendation, warning, or indication in a BioMarker Coach report does not establish that no health concern exists or that no further evaluation is necessary.

You should independently evaluate information provided through the Service and obtain appropriate professional advice before making decisions concerning your health, medical care, diet, medications, or use of dietary supplements.

The Service uses artificial intelligence and automated processing, including Anthropic's Claude models, to process information contained in uploaded laboratory documents and information you provide through the Service and to generate reports, explanations, recommendations, and responses.

Because the Service uses automated systems, the information it generates may contain errors, inaccuracies, omissions, or other defects. An AI system may misinterpret information contained in an uploaded laboratory document, fail to identify relevant information, incorrectly extract a laboratory value, provide an incomplete or inaccurate explanation, or generate content that does not appropriately reflect the underlying information or BioMarker Coach's intended methodology.

The extraction of laboratory information from an uploaded document may also be inaccurate because of image quality, document formatting, scanning quality, illegible text, missing information, or other technical limitations. You should compare laboratory values displayed in a BioMarker Coach report with the original laboratory document and should notify BioMarker Coach if you identify an apparent discrepancy.

The Service may identify or describe a potential pattern, area of concern, or possible association based on the information available to it. Any such identification or description is probabilistic and educational in nature and does not establish that a particular medical condition, disease, nutritional deficiency, or other health issue is present or absent. Terms such as “possible,” “concern,” “potential,” or similar language should not be interpreted as a clinical finding, diagnosis, medical determination, or assessment of medical urgency or severity.

The methodology, reference materials, nutritional targets, and educational content used by BioMarker Coach may differ from the reference ranges, interpretation, recommendations, or clinical judgment of your laboratory or healthcare professional. Differences between information presented by BioMarker Coach and information provided by a laboratory or healthcare professional do not, by themselves, establish that either source is incorrect.

You should not rely on an AI-generated report, response, recommendation, or explanation as a substitute for professional medical judgment. If information provided through the Service appears inconsistent with your original laboratory results, your symptoms, or advice previously provided by a healthcare professional, you should consult your healthcare professional rather than relying on the Service to resolve the inconsistency.

The Service is intended solely for individuals who are 18 years of age or older. The Service is not directed to, intended for, or designed for use by individuals under 18 years of age.

By using the Service, you represent and confirm that you are at least 18 years old.

BioMarker Coach does not knowingly provide the Service to individuals under 18 years of age. If you are under 18, you must not create an account, submit laboratory results or other health information, or otherwise use the Service.

If BioMarker Coach becomes aware that an individual under 18 has used the Service or provided health information through the Service, BioMarker Coach may take reasonable steps to suspend the account and address the information in accordance with its applicable privacy and data-deletion practices.

This Medical & Nutrition Disclaimer should be read together with BioMarker Coach's Terms of Service, Privacy Policy, AI-Generated Content Disclaimer, Informed Consent for Processing Blood-Test and Health Information, and any other applicable terms, notices, or policies governing your use of the Service.

This Medical & Nutrition Disclaimer addresses the medical, nutritional, and health-related limitations and intended use of the Service. It does not replace or modify any provision of the Terms of Service, Privacy Policy, or other applicable agreement or policy, except to the extent expressly stated.

By accessing or using the Service, you acknowledge that you have read and understood this Medical & Nutrition Disclaimer and acknowledge the disclosures, limitations, and risks described in it. Where the Service presents an acknowledgment checkbox or acceptance screen, you must actively confirm your acknowledgment before accessing or relying on the applicable report or feature.

You acknowledge that the Service is intended for educational and informational purposes and is not a substitute for professional medical care, diagnosis, treatment, or individualized clinical judgment.

You acknowledge that information provided through the Service may contain errors, omissions, inaccuracies, or other limitations and that laboratory results and other health information should be interpreted in the context of your complete clinical circumstances.

You acknowledge that nutrition, dietary, lifestyle, and dietary supplement information provided through the Service should not be relied upon as a substitute for advice from an appropriately qualified healthcare professional.

Required User Acknowledgment: I acknowledge that BioMarker Coach provides educational and informational content only. I understand that its reports, recommendations, supplement information, meal plans, alerts, flags, prioritizations, and AI-generated responses are not medical advice, diagnosis, prescription, treatment, clinical assessment, medical triage, or a substitute for professional healthcare. I understand that the information may contain errors, omissions, inaccuracies, or limitations and that I should consult an appropriately qualified healthcare professional before acting on it. I understand that I must not use the Service to determine whether I need emergency, urgent, routine, or non-urgent medical care.

BioMarker Coach may update or revise this Medical & Nutrition Disclaimer from time to time to reflect changes to the Service, applicable law, regulatory requirements, or BioMarker Coach’s practices.

If BioMarker Coach makes a material change to this Disclaimer, BioMarker Coach may provide notice through the Service, by email, or by other reasonable means before the revised Disclaimer becomes effective, where required by applicable law.

The “Effective Date” shown at the beginning of this Disclaimer indicates the date on which the current version became effective.

Your continued use of the Service after the effective date of a revised Disclaimer constitutes acknowledgment of the revised Disclaimer, to the extent permitted by applicable law.

BioMarker Coach uses AI as part of the process of generating your report. Depending on the information you provide, the process generally involves:

analysing your uploaded blood-test document to extract relevant laboratory marker names and values;

using the extracted marker information together with relevant information from your health questionnaire;

comparing the relevant information against BioMarker Coach's proprietary nutrition knowledge base; and

generating a structured educational report based on that information.

The proprietary nutrition knowledge base was developed by BioMarker Coach's founder, a nutritionist, based on her professional nutrition education and experience, peer-reviewed scientific literature, established nutrition resources, and evidence-informed nutrition principles.

The inclusion of scientific literature, nutrition resources, or evidence-informed principles does not mean that every output generated by the Service is accurate, current, clinically validated, or appropriate for your individual circumstances.

The AI system does not independently establish the underlying nutrition methodology or create the proprietary knowledge base.

Artificial intelligence systems can produce inaccurate, incomplete, outdated, or inappropriate information.

Accordingly, a BioMarker Coach report or AI-generated response may:

misinterpret information;

contain an inaccurate statement;

omit relevant information;

incorrectly describe or summarize information;

produce an output that does not accurately reflect the underlying knowledge base; or

contain another error or limitation associated with automated processing.

Although BioMarker Coach works to maintain and review the underlying logic and knowledge base used by the Service, BioMarker Coach does not guarantee that every report or AI-generated response will be complete, accurate, current, or error-free.

The Service uses automated processing and AI-assisted methods to extract laboratory marker names and values from documents uploaded by users.

If an uploaded blood-test document is unclear, poorly scanned, incomplete, unusually formatted, or otherwise difficult to process, the extracted information may be inaccurate.

You should therefore compare the laboratory values displayed or used in your BioMarker Coach report with the original laboratory document provided by your healthcare provider or laboratory. You should not rely on a laboratory value displayed in a generated report unless you have verified it against the original laboratory document.

If you believe that a value has been extracted incorrectly or that any other material error has occurred, contact BioMarker Coach at:support@thebiomarkercoach.com. You should also raise any material discrepancy with your healthcare provider.

A BioMarker Coach report may identify patterns, trends, possible concerns, or markers that appear to fall outside a laboratory reference range or an evidence-informed nutrition range. These observations are generated for educational purposes only and may not reflect the user's complete medical circumstances.

Such observations are not confirmed clinical findings. Terms such as “possible,” “concern,” “flagged,” “elevated,” “low,” “suboptimal,” or similar language indicate that an observation may warrant further consideration or discussion with a qualified healthcare professional. They do not mean that BioMarker Coach has diagnosed a medical condition.

A report should not be interpreted as confirming the presence or absence of a disease, disorder, deficiency, or other medical condition. The absence of a reported pattern, concern, flag, or observation does not mean that no medical condition, deficiency, or other health concern exists.

A BioMarker Coach report may provide nutrition, dietary, lifestyle, or supplement-related information based on the user's submitted information and BioMarker Coach's proprietary nutrition knowledge base.

Where a report includes supplement information, including a preferred form, amount, timing, or dose, that information is derived from the proprietary nutrition knowledge base and is provided for general educational purposes only. It is not intended to constitute a prescription, individualized medical recommendation, or instruction to begin taking a supplement. The AI does not independently invent the supplement or dosing methodology used by BioMarker Coach.

However, the information provided may not account for all aspects of an individual's medical history, medications, allergies, conditions, or other circumstances. You should consult a qualified healthcare professional before starting, stopping, or changing any medication, supplement, diet, treatment, or other health-related intervention.

This is particularly important if you are pregnant or breastfeeding, have a chronic or other medical condition, or take prescription medication.

Before taking any supplement or following any supplement-related information provided through the Service, you should consult a qualified healthcare professional to determine whether the supplement is appropriate for you, including the appropriate form, amount, timing, duration, and potential interactions or contraindications.

BioMarker Coach is an educational and informational service. The report and AI-generated content are not:

medical advice;

a diagnosis;

medical treatment;

a clinical assessment;

individualized medical evaluation;

a prescription; or

medical triage, emergency assessment, or a determination of the urgency or timing of medical care;

a substitute for professional medical or nutrition care.

Use of BioMarker Coach does not create a doctor-patient, nutritionist-client, or other clinical relationship.

For additional information regarding the educational nature and limitations of the Service, please refer to the applicable health, nutrition, and medical disclaimers made available through the Service.

You should not use the Service or any report generated through the Service as the sole or primary basis for making decisions concerning medication, supplements, treatment, diet, exercise, laboratory testing, medical care, or other healthcare decisions. You should obtain appropriate advice from a qualified healthcare professional before acting on information that may affect your health.

BioMarker Coach is not intended for urgent or emergency medical concerns. If you believe you are experiencing a medical emergency, contact your local emergency services or seek immediate medical attention.

Do not delay seeking professional medical care or disregard professional medical advice because of information contained in a BioMarker Coach report or AI-generated response.

BioMarker Coach does not continuously monitor users, reports, symptoms, or health information for urgent or emergency conditions and cannot guarantee that an urgent or serious medical issue will be identified.

The reference ranges, evidence-informed optimal nutrition targets, educational information, and other methodology used by BioMarker Coach may differ from ranges or interpretations used by your laboratory or healthcare provider. Differences do not necessarily mean that either source is incorrect.

Your healthcare provider has access to your broader clinical circumstances and may consider information that is not available to BioMarker Coach.

Where there is a conflict between information in a BioMarker Coach report and advice from your qualified healthcare provider, you should discuss the issue with your healthcare provider.

You are responsible for reviewing your BioMarker Coach report and considering it in the context of your complete health information. You should verify important information, particularly laboratory values, medication-related information, supplement information, and any information that may affect a health-related decision.

You should seek advice from an appropriately qualified healthcare professional before acting on information contained in your report where professional advice is appropriate.

Where AI-assisted report chat is available, responses generated through that feature may be based on information relating to your BioMarker Coach report and the information you previously provided to the Service.

AI-generated chat responses may contain the same types of limitations described in this Disclaimer, including errors, omissions, misinterpretations, or incomplete information.

A response generated through report chat should not be treated as a medical diagnosis, medical advice, or professional healthcare assessment.

You should not rely on report-chat responses in place of advice from a qualified healthcare professional.

The Beyond Medicine page publishes short summaries of health and recovery stories that individuals have shared publicly or that are documented in publicly available books, articles, interviews and other sources.

These summaries are prepared with AI assistance. An AI-assisted summary may contain errors, omissions, or details that differ from the original source. Each published summary identifies the person or source and links directly to the original story. Readers should consult the original source for the account as originally published; the presence of a source link does not mean that BioMarker Coach has independently verified the source or the reported outcome.

The stories are third-party personal experiences. Reported health outcomes have not been independently verified by BioMarker Coach, and the inclusion of a story does not mean that BioMarker Coach endorses any person, treatment, practice, product or outcome described.

The stories are shared for inspiration and general education only. They are not medical advice, and no similar result is promised or guaranteed. Consult a qualified healthcare professional before making any health-related decision.

If you believe a summary is inaccurate, or that a story should not be featured, contact support@thebiomarkercoach.com.

BioMarker Coach does not guarantee any particular health, nutritional, dietary, lifestyle, or other outcome from your use of the Service or from following information contained in a report.

Individual results may vary, and information generated by the Service may not be appropriate for every individual or circumstance.

This AI-Generated Content Disclaimer should be read together with the following BioMarker Coach documents:

Terms of Service;

Privacy Policy;

Medical & Nutrition Disclaimer;

Informed Consent for Processing Blood-Test and Health Information;

Account & Data-Deletion Policy; and

any other applicable terms, notices, or policies made available through the Service.

If you have questions regarding AI-generated content or believe that a report contains an error, please contact: support@thebiomarkercoach.com

By using the Service, you acknowledge that BioMarker Coach uses artificial intelligence as part of its report-generation and related AI-assisted processes and that AI-generated content may contain errors or limitations.

You understand that BioMarker Coach is an educational and informational service and that its reports and AI-generated responses are not a substitute for professional medical or nutrition care.

Before accessing or relying on a BioMarker Coach report, you acknowledge that:

the report and related AI-generated content are educational and informational only;

the content is not medical advice, a diagnosis, prescription, treatment plan, or clinical assessment;

AI-generated content may contain errors, omissions, or inaccurate interpretations;

you will verify important information against your original laboratory report; and

you will consult a qualified healthcare professional before acting on information that may affect your health or healthcare decisions.

By actively checking the consent box before the applicable health-information submission and proceeding, you confirm that you understand and agree that BioMarker Coach may collect, use, store, disclose, and otherwise process the health information you provide through the Service for the purposes described in this Informed Consent and the BioMarker Coach Privacy Policy. The consent box is not pre-checked, and the applicable submission will not proceed until the required consent has been provided.

Depending on the features you use and the information you provide, the health information covered by this consent may include:

blood-test or laboratory reports, including PDFs, photographs, scans and other uploaded laboratory documents;

laboratory values and other information extracted from uploaded laboratory documents;

your age and sex;

symptoms and other health-related information provided by you;

information concerning your diet, dietary restrictions, food allergies or avoidances;

information concerning your height and weight;

information concerning exercise, sleep, stress and other lifestyle factors;

information concerning medications and supplements;

information concerning menopause status, where relevant;

questionnaire responses and other health or lifestyle information you submit through the Service, including responses concerning whether you are currently experiencing digestive or inflammatory symptoms and whether you are currently following a specific diet or nutrition protocol for a health condition, together with any optional descriptions you provide in response to those questions;

questions, prompts and other information you submit through the report-chat feature that contains or relates to health information, where that feature is used;

information generated from, derived from or inferred from the information you submit, to the extent such information constitutes health information and is processed for purposes of providing or personalizing the Service, including information used to generate or personalize your report.

information generated, derived from, or inferred through automated or AI-assisted processing, including classifications, summaries, patterns, risk indicators, recommendations, or other report content, to the extent that such information constitutes health information under applicable law.

The inclusion of inferred or generated information does not mean that BioMarker Coach has independently verified its accuracy or determined that it is medically or clinically significant.

Marker values used by the Service come from an uploaded laboratory document or from your questionnaire responses. The Service does not provide a separate manual marker-entry feature.

Questionnaire information may initially be stored locally on your device as part of your profile. Before your questionnaire profile is saved to BioMarker Coach’s servers, you will be asked to provide the required consent. The consent checkbox is unticked by default, and your questionnaire answers will not be saved to the server unless you provide that consent. Once saved, your profile may be stored in your BioMarker Coach account and synchronised between the website and application. A temporary copy may also remain on your device. When you generate a report, BioMarker Coach saves a snapshot of the questionnaire answers used for that report together with the report on its systems, including Supabase, so that the report can be understood in the context of the information on which it was based. The storage, retention and deletion of this information are described further in the Privacy Policy and Account & Data-Deletion Policy.

BioMarker Coach processes the health information described above for the purposes of providing and personalizing the Service.

These purposes may include:

receiving and processing uploaded laboratory documents;

extracting laboratory marker names, values and related information from uploaded documents;

processing questionnaire and other health or lifestyle information you provide, including the information used to generate or personalize a particular report;

comparing laboratory information against BioMarker Coach's nutritionist-developed knowledge base and methodology;

generating a personalized educational report;

providing nutrition, lifestyle and other educational information contained in the report;

generating personalized meal-plan and other report content based on the information you provide;

maintaining your report history, including the information used to generate a particular report, and allowing you to access reports again;

allowing you to compare reports over time;

providing the report-chat feature, where available;

responding to questions relating to a saved report, where the report-chat feature is used; and

performing processing necessary to operate, maintain and secure the Service, as further described in the Privacy Policy, including processing necessary to protect the Service against unauthorized access, misuse or fraud.

saving and storing your health questionnaire profile on BioMarker Coach’s servers, and synchronising that profile between the website and application, where you have provided the required consent.

BioMarker Coach will not use your health information for purposes that are incompatible with the purposes described in this Informed Consent and the Privacy Policy without obtaining any additional consent that may be required by applicable law.

BioMarker Coach will use health information processed through AI or other automated systems only for the purposes described in this Informed Consent, the Privacy Policy, and the applicable Service functionality, subject to any additional consent required by applicable law.

BioMarker Coach uses artificial intelligence, including Anthropic's Claude API, as part of the Service.

When you upload a laboratory image or file, the current product architecture sends the uploaded image or file to Anthropic's Claude API in two processing passes. The first pass is used to extract laboratory marker names and values from the uploaded document. The second pass is used to generate the full BioMarker Coach report using the extracted information and BioMarker Coach’s proprietary nutrition knowledge base. The original uploaded PDF, photograph, or other laboratory file is processed for these purposes but is not retained as a stored laboratory document after processing. BioMarker Coach may retain the file name and a file fingerprint for duplicate-detection purposes, together with the extracted laboratory values and the generated report.

For report generation, information processed through Anthropic may include laboratory information extracted from your uploaded results and relevant questionnaire answers, together with BioMarker Coach’s proprietary nutrition knowledge base. Anthropic processes this information to generate the text of your report. The questionnaire answers used for a particular report may also be captured in a report-specific snapshot so that the report can reflect the information on which it was based.

Anthropic is a third-party AI service provider based in the United States. Your health information is therefore transmitted to and processed in the United States as part of generating your report.

Under BioMarker Coach’s current agreement with Anthropic, Anthropic does not use your data to train its models. This statement relates to the current contractual arrangement and may be subject to changes in the applicable service configuration, agreement, or provider practices. BioMarker Coach will update this document or the Privacy Policy where required by applicable law.

Under BioMarker Coach’s current service configuration and commercial agreement, Anthropic’s default retention period for information processed through its API is 30 days. During this period, information may be accessed for safety and security purposes in accordance with Anthropic’s applicable arrangements. Anthropic does not use the data for model training under BioMarker Coach’s current commercial agreement. This does not mean that information is deleted immediately when you delete your BioMarker Coach account or withdraw consent. The applicable retention and deletion arrangements may depend on the provider’s technical configuration, contractual obligations and legal requirements. BioMarker Coach will update this document or the Privacy Policy where required by applicable law.

BioMarker Coach does not represent that it can immediately retrieve, modify, or delete every item of information that may have been transmitted to or processed by Anthropic. The effect of a deletion request or withdrawal of consent on information processed by Anthropic depends on the applicable technical arrangements, contractual obligations, retention practices, and legal requirements.

The purpose of processing your health information is to generate a personalized educational report based on your laboratory information and questionnaire responses.

Your report may include:

plain-English explanations of individual markers;

comparisons against standard laboratory reference ranges;

comparisons against BioMarker Coach target ranges;

flagged health patterns or concerns, including an urgency tier;

nutrition insights;

action steps relating to diet, supplements, lifestyle and monitoring;

supplement information, including a preferred form and dose where supported by BioMarker Coach’s knowledge base;

a visual summary chart; and

a personalized seven-day meal plan that respects your stated diet type and excludes listed allergens.

Additional testing to discuss with a qualified healthcare professional;

Questions for your healthcare professional;

Medication-safety statements accompanying supplement suggestions, where applicable; and

Recommendations for optional downloadable nutrition guides, where relevant to the report.

Once generated, your report may be stored as part of your report history so that you can access it again over time. The report history may include a snapshot of the questionnaire answers used to generate the particular report.

The Service allows you to compare reports over time.

The Service also allows you to ask follow-up questions about a specific saved report through its AI chat interface.

When you use the report-chat feature, you may submit additional health or other personal information in your questions.

Information submitted through report chat may be processed by the Service, including through artificial intelligence, in order to understand and respond to your question.

Where Report Chat uses Anthropic’s Claude API, information necessary to answer a report-specific question may be transmitted to Anthropic and processed in the United States.

The storage and retention of report-chat questions and responses depend on the applicable Service functionality and the retention practices described in the Privacy Policy.

The Service also allows you to export and share your report as a PDF.

If you download, export, print, or share a report, the information may be accessible to persons or services outside BioMarker Coach’s control. You are responsible for choosing where and with whom you share the report and for taking reasonable steps to protect the confidentiality of the exported information.

BioMarker Coach uses third-party service providers to operate and provide different parts of the Service.

Depending on the functionality involved, third-party service providers may process information on BioMarker Coach’s behalf. Health information may be processed by providers involved in database, infrastructure and AI-processing functions, including Supabase and Anthropic, as described in the Privacy Policy.

The information made available to a third-party provider depends on the function that provider performs. Not every third-party service provider receives health information. For example, RevenueCat may process information relating to in-app purchases and transactions, but does not receive your health information for that purpose.

The Privacy Policy provides additional information regarding the third-party providers used by BioMarker Coach and the categories of information disclosed to them.

You understand and agree that your information, including health information, may be transferred to and processed or stored in the United States as part of providing the Service.

This applies even if you are located in Canada.

BioMarker Coach's current database infrastructure, including Supabase, is located in the United States.

Anthropic processes information used for AI report generation in the United States.

Other service providers may process information in the United States depending on the function they perform. The categories of information disclosed to each provider depend on that provider’s role, as described in the Privacy Policy.

The Privacy Policy provides additional information regarding cross-border transfers and the service providers involved.

You understand that the report provided by BioMarker Coach is educational and informational and is not medical advice.

BioMarker Coach does not diagnose medical conditions, prescribe medication, or provide medical treatment through the Service.

The Service does not create a doctor-patient, nutritionist-client or other clinical relationship between you and BioMarker Coach.

The report is not a clinical assessment, diagnosis or individualized medical evaluation.

Any condition, pattern, concern or other finding identified by the Service reflects a probabilistic, rules-based and AI-assisted comparison and is not a confirmed clinical finding or diagnosis.

Nutrition, lifestyle and supplement recommendations are general educational information and are not individualized medical nutrition therapy or a personalized prescription.

Where the report provides a supplement form or dose, that information is derived from BioMarker Coach's nutrition knowledge base and remains general educational information. It does not account for your complete medical history, medications or conditions that may not be captured by the questionnaire.

You should consult a licensed physician or other qualified healthcare provider regarding your health, any medical condition and any medical decision, and before making changes to medication or starting, stopping or changing any treatment.

If you are pregnant, breastfeeding, managing a chronic condition or taking prescription medication, you should consult your healthcare provider before acting on information in your report.

If you believe you may have a medical emergency, call your local emergency number or go to the nearest emergency room. Do not use BioMarker Coach for urgent or emergency medical concerns.

The Medical & Nutrition Disclaimer provides additional information regarding the medical and nutritional limitations of the Service.

Medication-Aware Supplement Safety. BioMarker Coach provides a limited feature intended to identify certain known safety or administration concerns involving a medication you report taking and a supplement that your report may suggest. It identifies a medication’s active ingredient using public drug-information databases, including Health Canada’s Drug Product Database and, where applicable, the U.S. Food and Drug Administration’s openFDA resources. The feature may use U.S. FDA labeling information where suitable Canadian monograph information is not available in a usable format.

The medication name or matched active ingredient may be sent to the relevant public drug-information database for the lookup. If Health Canada's Drug Product Database returns a matching product, BioMarker Coach's server may also send the public Health Canada drug product code back to that database to retrieve product details, including the active ingredient. The code identifies a drug product, not you. Your account details and other health information are not sent as part of the lookup. The report may retain the matched active ingredient, source, retrieval date and any relevant caution wording.

The feature is limited to checking for certain known issues involving a specific medication and a suggested supplement. It does not assess interactions between medications or determine how medications may affect biomarkers or nutrient levels. If a medication cannot be confidently matched, the report may state that it could not be confidently matched. If no relevant caution is identified, this does not mean that the medication and supplement combination is necessarily safe or that no interaction exists. You should confirm medication and supplement safety with a qualified healthcare professional, particularly before starting a supplement or changing how you use medication.

You understand that AI-generated information may contain mistakes, inaccuracies, omissions or other errors.

The extraction of laboratory values from an uploaded document may also be inaccurate, particularly where the document is unclear, poorly scanned or unusually formatted.

You should always compare the marker values shown in your report against your original laboratory document.

Reference ranges and evidence-informed optimal nutrition targets used by BioMarker Coach may differ from those used by your laboratory or healthcare provider.

A report that identifies a possible pattern or concern does not establish a diagnosis or confirmed clinical finding.

No AI system can replace the judgment of a qualified healthcare provider.

The AI-Generated Content Disclaimer provides additional information regarding AI-generated content, extraction limitations and the nature of the report.

You do not have to use BioMarker Coach or provide your health information to us.

If you do not consent to the processing of your health information, you may choose not to check the consent box and not to submit the applicable laboratory report, questionnaire information or other health information.

You may still create an account and explore portions of the Service that do not require processing health information, if any.

Your decision not to provide consent to save your questionnaire profile will prevent that profile from being saved to BioMarker Coach’s servers. You may still be able to use features that do not require that profile to be saved, subject to the applicable consent requirements for those features. A separate consent is required for each new laboratory report upload before the report can be processed. The availability of any feature remains subject to the applicable Service functionality and consent requirements.

You confirm that any laboratory report or other health information you submit to BioMarker Coach is your own information or that you have explicit authorization or another legal right to provide it to BioMarker Coach.

You confirm that you have the right to share the information with BioMarker Coach for the purposes described in this Informed Consent.

You must not submit another person's laboratory or health information without the necessary authorization.

You confirm that you are 18 years of age or older.

BioMarker Coach’s Service is intended solely for adults aged 18 and older.

BioMarker Coach obtains consent at the relevant point before processing health information for the applicable Service functionality, rather than relying solely on consent provided when you create an account.

For the questionnaire profile, BioMarker Coach asks for your consent before saving your profile answers to its servers for the first time. The consent checkbox is unticked by default. Unless you provide the required consent, your questionnaire answers will not be saved to the server. This consent is recorded and is not requested again for every subsequent update to the same profile, although the applicable consent requirements may change if the functionality or processing purposes change.

Each new laboratory report upload requires a separate consent before the report can be processed. The required consent must be successfully recorded before analysis proceeds.

Where a Service feature requires consent to process other health information, BioMarker Coach will request the applicable consent before that processing begins.

The applicable consent checkbox is not pre-checked.

The applicable upload or processing action will not proceed unless the required consent has been provided and successfully recorded.

You may withdraw your consent at any time. Withdrawal may not affect processing that has already occurred or information that BioMarker Coach is permitted or required to retain under applicable law or the applicable retention policies.

You may withdraw your consent by contacting BioMarker Coach at support@thebiomarkercoach.com. You may also delete your account through the applicable account-deletion process. Withdrawal of consent and account deletion are separate processes and may have different consequences.

Withdrawal of consent will stop future processing of your health information that relies on that consent, subject to processing that BioMarker Coach is otherwise permitted or required to carry out under applicable law or its applicable policies.

Withdrawal cannot undo processing that has already occurred, including reports that have already been generated.

Withdrawal does not affect the lawfulness of processing that took place before withdrawal.

Withdrawal does not necessarily require deletion of information that BioMarker Coach is permitted or required to retain, including information retained for legal, accounting, security, fraud-prevention, dispute-resolution or consent-record purposes.

Withdrawal of consent does not automatically cancel or refund a paid credit-package purchase. Purchases, cancellations and refunds are governed separately by the applicable Credit Package, Cancellation and Refund Terms.

Reports or other information that you have already downloaded, exported or shared outside BioMarker Coach’s control cannot necessarily be retracted from those external copies.

BioMarker Coach’s retention and deletion practices are described in the Privacy Policy and the Account & Data-Deletion Policy.

While your account is active, BioMarker Coach may store your consented questionnaire profile on its servers and synchronise it between the website and application. A temporary copy may also remain on your device. When a report is generated, a snapshot of the questionnaire answers used for that report is stored with the report. Your report history and associated report-chat information are retained in accordance with the Privacy Policy and Account & Data-Deletion Policy.

You may delete individual saved reports through the Service. When you delete your account through the Service, BioMarker Coach deletes your saved reports, including associated questionnaire snapshots, report-chat questions and answers, push-notification tokens, unused credits, the account profile stored on its servers, and the sign-in account itself. The temporary copy of your profile is also deleted from the device used to complete the deletion.

Consent records and billing and transaction records may be retained as described in the Privacy Policy and Account & Data-Deletion Policy. Backup copies may remain for the limited period described in the Account & Data-Deletion Policy.

A temporary copy of profile information may remain on another device until you sign out or remove the application from that device. Information already downloaded or shared outside BioMarker Coach's control cannot necessarily be deleted from those external copies.

Deleted information may remain in system backups for a limited period before those backups expire. Under BioMarker Coach’s current Supabase Pro plan, daily backups are retained for seven days. The timing of removal from backups may therefore differ from removal from the active system. The applicable deletion process and any additional limitations are described in the Account & Data-Deletion Policy.

Information that has already been processed by Anthropic cannot necessarily be reversed merely because you later withdraw consent or delete your BioMarker Coach account. The original laboratory PDF, photograph, or other uploaded file is not retained by BioMarker Coach after processing, but information transmitted to or processed by a third-party provider may be subject to that provider's applicable processing arrangements, retention practices and legal requirements. BioMarker Coach will take reasonable steps to require deletion of applicable information held by relevant third-party processors in accordance with applicable law and contractual obligations.

Report-chat information, to the extent stored by the Service, is subject to the applicable retention and deletion rules for the associated account or report.

A report or other information you have downloaded or shared outside the Service cannot be retracted from copies outside BioMarker Coach's control.

BioMarker Coach does not make a separate promise in this Informed Consent regarding a specific deletion period. The applicable deletion process and timing are described in the Account & Data-Deletion Policy.

BioMarker Coach is intended to maintain a record of each consent event associated with the applicable health-information submission.

The consent record is intended to include:

your user ID;

the document or documents referenced at the time of consent;

the document version or effective date in force at the time of consent; and

the timestamp of the consent event.

The consent record does not contain the underlying health information itself.

The consent record is maintained to provide a verifiable record of the consent given.

Consent records may be retained after account deletion to provide a record of the consent given, subject to applicable law and the retention practices described in the Privacy Policy.

BioMarker Coach uses safeguards intended to protect information processed through the Service, including encryption in transit, HTTPS/TLS, encryption of stored data at rest through Supabase, row-level security policies, and authentication through Supabase Auth.

These safeguards are designed to protect information from unauthorized access, use or disclosure, but no method of transmission or storage is 100% secure.

BioMarker Coach cannot guarantee absolute security.

The Privacy Policy provides additional information regarding BioMarker Coach's security practices.

This Informed Consent should be read together with the following BioMarker Coach documents, as applicable:

Privacy Policy;

Terms of Service;

Medical & Nutrition Disclaimer;

AI-Generated Content Disclaimer;

Credit Package, Cancellation and Refund Terms

Cookie Policy;

Account & Data-Deletion Policy; and

the applicable pre-upload consent wording presented through the Service.

The Privacy Policy provides additional information concerning the information BioMarker Coach collects, why it is collected and used, who it is shared with, retention, cross-border transfers, security and available privacy rights.

The Medical & Nutrition Disclaimer and AI-Generated Content Disclaimer provide additional information concerning the medical and AI limitations described in this Informed Consent.

The Terms of Service govern use of the Service generally, and the Credit Package, Cancellation and Refund Terms govern paid credit packages, payments, cancellations and refunds.

The Cookie Policy addresses the use of cookies and related technologies on the applicable portions of the Service.

The Account & Data-Deletion Policy describes the available account and data-deletion processes.

The pre-upload consent wording provides the short-form consent notice shown in the Service before the applicable upload or questionnaire submission.

This Informed Consent addresses consent to the processing of health information. The Privacy Policy, Terms of Service and other documents listed above address the additional matters described in those documents.

You consent to the collection, use, disclosure, storage and other processing of the health information you submit for the purposes described in this Informed Consent and the Privacy Policy.

You understand that BioMarker Coach uses artificial intelligence, including Anthropic's Claude API, as part of processing your laboratory and questionnaire information and generating your report.

You understand that your health information may be transmitted to and processed in the United States.

You understand that the Service and its reports are educational and are not medical advice, a diagnosis or a substitute for professional medical care.

You understand that AI-generated information and laboratory-value extraction may contain errors or inaccuracies.

You confirm that you have the right or authorization to provide the laboratory or other health information you submit.

You confirm that you are 18 years of age or older.

You understand that you may withdraw your consent at any time by contacting BioMarker Coach at support@thebiomarkercoach.com, subject to the limitations described in this Informed Consent.

You have had an opportunity to review this Informed Consent and the Privacy Policy before providing consent.

You understand that your questionnaire profile may be saved to your BioMarker Coach account and synchronised between the website and application only after you provide the required consent. You also understand that a temporary copy may remain on your device and that a snapshot of the questionnaire answers used for a particular report may be stored with that report.

You understand that BioMarker Coach provides limited medication-aware supplement-safety functionality, that its results may be incomplete or outdated, and that its processing is subject to the limitations described in this Informed Consent and the Privacy Policy.

View Sample Report. BioMarker Coach makes a public sample report available at https://thebiomarkercoach.com/sample-report. The sample report is an illustrative example generated by the Service using fictional blood-test results and is clearly labelled "Illustrative data" and "not a real person's report." Anyone may view it without creating an account, uploading a laboratory report, or using a credit. It does not analyse a visitor's own results, is not a personalised analysis or free trial, and is not limited per account. Viewing the sample report does not provide a credit or create an entitlement to a personalised analysis.

Credit Packages. The Service offers the following one-time credit packages, subject to availability:

Single Analysis - US$19.99;

Health Tracker - US$39.99; and

Long-Term Tracker - US$59.99.

Promotional Codes. BioMarker Coach may issue promotional codes for complimentary credits, including for testing, promotional, or other business purposes. Each code may be subject to a redemption deadline, a maximum number of redemptions, and other conditions communicated when issued. Unless stated otherwise for a specific promotion, each code may be redeemed once per account. Promotional credits have no cash value, are non-refundable and non-transferable, may not be sold or exchanged for cash, and are forfeited when the associated account is deleted, subject to applicable law.

Pricing and Taxes. The applicable package price, included credits and features, and any applicable taxes will be displayed before purchase. Prices are stated in U.S. dollars unless otherwise indicated. Taxes and payment-related charges may be collected by the applicable payment platform.

Website Purchases. Website credit-package purchases are processed using Stripe where website purchasing is available.

App Purchases. Where in-app purchasing is enabled, credit-package purchases made through the Apple App Store or Google Play are processed through the applicable platform's purchase system.

Same BioMarker Coach Account. Where supported, paid access may be recognized across supported devices and platforms when you are signed in to the same BioMarker Coach account associated with the purchase. Cross-platform recognition is subject to technical compatibility, platform rules, account status, and the applicable purchase channel. We do not guarantee that every purchase, feature or entitlement benefit will be available on every device or platform.

Purchase and Refund Channels. Purchases and refund requests are handled through the channel used to make the purchase. Website purchases are subject to the applicable website payment and refund procedures. Purchases made through the Apple App Store or Google Play are subject to the applicable platform’s purchase and refund procedures, to the extent required by the platform’s rules and applicable law.

Credit Use and Expiry. Credits may be used in accordance with the package purchased and the features described at checkout. Purchased credits do not expire while the associated BioMarker Coach account remains active. Referral credits and promotional credits are subject to the applicable terms under which they are issued. Unused credits associated with an account are forfeited when that account is deleted, subject to applicable law and these Credit Terms and the Account & Data-Deletion Policy.

Website Purchases

Website Purchases. For purchases made directly through the BioMarker Coach website, you may request a refund within 14 days after the date of the applicable charge, provided that you have not substantially used the paid features, generated or accessed the paid report, or otherwise consumed the principal benefit of the credit-package purchase.

Refund Eligibility. If the conditions in Section 4.1.1 are satisfied, BioMarker Coach will assess and process the refund request in accordance with these Credit Terms and applicable law. BioMarker Coach may request reasonable information necessary to verify the purchase and assess eligibility.

To request a refund, email support@thebiomarkercoach.com and include:

the email address associated with your BioMarker Coach account; and

the date of the applicable charge.

Refund Decision and Processing. If a refund is approved, BioMarker Coach will generally issue the refund to the original payment method. BioMarker Coach may request additional information before making a decision. Refund processing times may depend on the payment processor, payment method, financial institution, or applicable platform. BioMarker Coach does not guarantee a particular processing time.

No Partial or Prorated Refunds. Each credit-package purchase is a one-time payment. Except where required by applicable law or expressly approved by BioMarker Coach, a refund will not be provided for an unused portion of a credit package or for credits or features already used. Website refund requests remain subject to the applicable website refund provisions and applicable law.

Apple App Store and Google Play Purchases. Refund requests for purchases made through the Apple App Store or Google Play must generally be submitted to the applicable platform and are subject to that platform’s refund policies and procedures. BioMarker Coach does not control the platform’s refund decision and cannot guarantee that a refund will be approved. Where appropriate, BioMarker Coach may provide general instructions for locating the applicable refund-request process.

BioMarker Coach may change the prices or features associated with credit packages from time to time.

Changes to prices for credit packages purchased through the Apple App Store or Google Play are subject to the applicable platform’s pricing, disclosure, and notification requirements. A price change will not alter a purchase already completed.

For website purchases, Stripe processes payment card information directly. BioMarker Coach does not receive or store your full payment card number.

For Apple App Store and Google Play purchases, Apple or Google processes payment directly through its respective payment system.

BioMarker Coach receives limited information necessary to confirm purchases, credit balances, entitlements, and applicable account access, but does not receive or store the underlying payment card details processed by those platforms. For additional information about payment and purchase information, please refer to our Privacy Policy.

If you have questions regarding credit packages, cancellations, refunds, payments, or billing, please contact:

15751608 Canada Inc., operating as BioMarker Coach Email: support@thebiomarkercoach.com Mailing Address: 62 Mary Street, Brampton, Ontario, Canada, L6W 2R3

For account-specific requests, please contact us from the email address associated with your BioMarker Coach account or include sufficient information for us to identify your account and transaction.

Persons Covered. This Cookie Policy applies to persons who access or use the BioMarker Coach website or web application, including visitors to our public marketing pages and users who access the web application.

Website and Web Application. This Cookie Policy applies to cookies and similar technologies used in connection with the BioMarker Coach website and web application.

Public Marketing Pages and Authenticated Areas. Different technologies may be used depending on the part of the Service being accessed. Essential browser storage is used to keep users signed in and to support the operation of the Service. PostHog product analytics may be used on any page, including signed-in pages, only after the user has given analytics consent. The Meta advertising pixel is used only on public marketing pages of the website, only with the user’s consent, and is never used inside the application or on pages where users view or enter health information.

Technical Separation of Tracking Technologies. BioMarker Coach takes reasonable technical measures to ensure that advertising technologies are never loaded on signed-in application pages or on pages where users enter, upload, view, process, or receive health information, and that product analytics are not loaded on any page unless the user has given analytics consent. Analytics events never include laboratory values, questionnaire answers, report content, or report-chat text.

Devices and Technologies. This Cookie Policy applies to access to the BioMarker Coach website and web application through computers, laptops, tablets, mobile devices, and other devices capable of accessing the relevant website or web application functionality.

Third-Party Technologies Used by BioMarker Coach. Certain cookies or similar technologies used in connection with the BioMarker Coach website or web application may be provided or operated by third-party service providers engaged by BioMarker Coach.

Supabase Auth, in connection with essential browser storage used for authentication and session functionality; and

Meta Platforms, Inc., in connection with the advertising pixel used on our public marketing pages.

PostHog, in connection with limited product analytics and feedback functionality, where the relevant analytics integration is enabled.

Third-Party Websites and Services. This Cookie Policy does not govern cookies or similar technologies placed directly by third-party websites or services that are not controlled by BioMarker Coach.

Third-Party Processing. Where third-party providers process information in connection with BioMarker Coach’s use of cookies or similar technologies, such processing is subject to applicable contractual, privacy, and data-protection requirements, as described in our Privacy Policy and, where applicable, the relevant third party’s own privacy policies.

Cookies. Cookies are small text files stored on your device that allow a website to remember information about your visit, such as whether you are signed in.

Similar Technologies. References to “cookies” in this Policy also include similar technologies where applicable and where they perform functions comparable to cookies.

Similar Technologies. References to cookies in this Policy may also include pixels, software development kits, local storage, browser identifiers, tags, scripts, and other technologies that perform functions comparable to cookies or that allow BioMarker Coach or its service providers to recognize a browser, device, session, or interaction.

Essential Sign-In Storage. BioMarker Coach uses essential browser storage, provided through Supabase Auth, to keep you signed in and to support the operation of the Service. This storage is necessary for sign-in and session functionality and cannot be switched off through the cookie preferences. Without it, you would need to sign in again on every page.

Advertising Technology - Meta Pixel. On specified public marketing pages, BioMarker Coach may use Meta’s advertising pixel to measure advertising performance and, where permitted by applicable law and based on the user’s applicable consent or privacy choices, support advertising and retargeting. This technology may share limited browsing information with Meta Platforms, Inc., including public marketing pages visited and general interactions with those pages. The Meta advertising pixel is not used inside the authenticated BioMarker Coach application or on pages or API routes where users enter, view, upload, or process health information, including upload, questionnaire, history, profile, and report-chat functionality. BioMarker Coach does not currently use Meta’s server-side Conversions API for the Service.

Information Not Sent to Meta. BioMarker Coach does not send the following information to Meta through the advertising technology described in this Policy:

your blood-test results;

your questionnaire answers;

your health-marker values; or

the content of your BioMarker Coach reports.

BioMarker Coach does not intentionally configure Meta Pixel events using blood-test results, questionnaire answers, health-marker values, report content, report-chat questions, health-related form fields, or other information that could reasonably reveal a user’s health information.

Product Analytics and Feedback Technology – PostHog. BioMarker Coach uses PostHog for limited product analytics and feedback functionality, where enabled. PostHog may receive limited behavioral metadata associated with your account or device, such as feature usage, page or screen interactions, counts, durations, and whether an action occurred. Autocapture and session recording are disabled. BioMarker Coach does not intentionally send laboratory results, extracted marker names or values, questionnaire answers, report content, or report-chat question text to PostHog. If you provide optional feedback, you should not include laboratory results, medical information, or other sensitive health information in any open-text feedback field. BioMarker Coach may display a warning or instruction within the feedback interface reminding users not to include laboratory results, medical information, health-marker values, report content, or other sensitive information in open-text feedback.

Future Analytics or Payment-Related Technologies. If BioMarker Coach introduces additional analytics technologies or payment-related cookies or similar technologies used in connection with checkout or fraud prevention, we will update this Cookies Policy to describe those technologies. Where applicable law requires consent before such technologies are activated, we will obtain the required consent before deploying them.

BioMarker Coach will not activate a new non-essential analytics, advertising, or payment-related technology requiring consent until the relevant consent mechanism and privacy disclosures have been updated, where required by applicable law.

Authentication and Session Management. Essential browser storage is used to maintain authentication and session functionality and to keep you signed in while using the relevant parts of the Service.

Advertising Measurement. The Meta advertising pixel on our public marketing pages is used to measure advertising performance.

Advertising to Previous Visitors. The Meta advertising pixel may also be used to show BioMarker Coach advertisements to people who have previously visited our website.

Product Improvement and Feedback. Where PostHog is enabled, it is used to understand how users interact with the Service, evaluate feature usage, identify technical or usability issues, improve product functionality, and review optional feedback. Product analytics are intended to collect usage information rather than the text of health-related questions or the underlying laboratory and questionnaire information.

Cookie Preference Banner. Until you make a choice, a preference banner is shown on any page of the website and in the iOS and Android applications. On public pages of the website, it covers analytics and the Meta advertising pixel. Elsewhere, including signed-in pages and the applications, it covers analytics only, and advertising remains disabled. Non-essential technologies are not activated before you make a choice. Your choice is stored on your device, and you will be asked again after 180 days.

Available Choices. The cookie preference banner provides the following choices:

Accept All;

Reject Non-Essential; and

Manage Preferences.

Manage Preferences. The “Manage Preferences” option allows you to control whether non-essential analytics and advertising technologies, including PostHog analytics and the Meta advertising pixel, are enabled or disabled. You may change or withdraw your applicable consent choices at any time through the available privacy-choice mechanism.

Rejecting Non-Essential Cookies. If you select “Reject Non-Essential,” BioMarker Coach will not activate the Meta advertising pixel or PostHog analytics. Essential browser storage may continue to operate where necessary for sign-in and session functionality.

Consent Where Legally Required. Where applicable law requires consent before a non-essential cookie or similar technology is activated, BioMarker Coach will not activate that technology until the required consent has been obtained.

Changing Cookie Preferences. You may change or withdraw your choices at any time through the “Your Privacy Choices” link in the website footer or, in the application, through Profile → Privacy choices. If you withdraw analytics consent, PostHog stops collecting analytics from your device.

Where required by applicable law, BioMarker Coach will provide a continuing privacy-choice mechanism on the public marketing website, such as a “Do Not Sell or Share My Personal Information” or “Your Privacy Choices” link. Eligible users may use that mechanism to change or withdraw applicable privacy choices after their initial visit.

BioMarker Coach uses PostHog for product analytics to understand how users interact with the website and application. Subject to the user's consent, analytics events may include pages or screens viewed, report-open events, report-view duration and report-chat interaction counts. These events may be associated with an internal user identifier.

PostHog is configured not to use autocapture or session recording. BioMarker Coach does not send laboratory values, questionnaire answers, report content or report-chat text to PostHog. Analytics are intended to measure product usage and do not require the collection of the underlying health information displayed in a report.

On the website, PostHog analytics is activated only after the user consents through the available cookie preferences. Selecting Accept All includes Analytics; selecting Reject Non-Essential leaves Analytics disabled. Users may change or withdraw their analytics consent at any time.

Mobile Application Analytics Consent. The iOS and Android applications provide an equivalent analytics choice, and PostHog is not activated in the applications without consent.

Sign-in sessions are maintained using browser storage rather than cookies. This storage is used only to maintain sign-in and session functionality and is separate from the optional analytics described above.

Browser Settings. Most web browsers also allow you to view, delete, or block cookies through the browser’s settings.

Effect of Clearing or Blocking Browser Storage. Clearing or blocking essential browser storage will sign you out and may prevent you from staying signed in.

Browser-Specific Instructions. Instructions for managing cookies differ between browsers. Please consult your browser provider’s help documentation for information on how to manage, delete, or block cookies.

Cookie Retention and Duration. Cookies and similar technologies may remain on your device for the period determined by their function and technical configuration. Session technologies may expire when the relevant session ends, while persistent technologies may remain for a specified period or until deleted by you or the relevant provider. Where technically available, BioMarker Coach will identify the relevant technology, purpose, provider, and approximate duration through its cookie-preference mechanism or a related cookie table.

Relationship with Privacy Policy. Where cookies or similar technologies involve the processing of personal information, that processing is also subject to our Privacy Policy.

Information Collected Through the Meta Pixel. The information and purposes associated with the Meta advertising pixel are described in Sections 5.2 and 6.2–6.3 of this Cookie Policy.

Health Information. The advertising technology described in this Cookie Policy is not used on pages where users view or enter health information, and BioMarker Coach does not send your blood-test results, questionnaire answers, health markers, or report content to Meta through that technology.

Data Brokers and Cross-Context Behavioural Advertising. BioMarker Coach does not share your personal information with data brokers. Subject to applicable law and your applicable consent or privacy choices, BioMarker Coach’s use of information for cross-context behavioural advertising is limited to the Meta advertising technology described in this Cookies Policy on specified public marketing pages. BioMarker Coach does not use health information for cross-context behavioural advertising.

Product Analytics Information. Where PostHog is enabled, it may process limited usage and behavioral metadata associated with your account or device, such as feature usage, page or screen interactions, counts, durations, and whether an action occurred. Autocapture and session recording are disabled. BioMarker Coach does not intentionally send laboratory results, extracted marker names or values, questionnaire answers, report content, or report-chat question text to PostHog.

California Privacy Rights. Certain California privacy laws may provide covered individuals with rights relating to the sharing or use of personal information for targeted advertising and other purposes. BioMarker Coach provides cookie preference controls through the mechanism described in Section 7 and, where applicable, a continuing privacy-choice mechanism on the public marketing website.

Quebec. BioMarker Coach is not currently available as a Service to residents of Quebec. However, our public marketing website may be accessible to persons located in Quebec.

Other Jurisdictions. The availability of particular cookie-related rights and consent requirements may depend on the law applicable to you and the context in which the relevant cookies or similar technologies are used.

Changes in Cookie Practices. We may update this Cookie Policy when our use of cookies or similar technologies changes, including if we introduce new analytics or payment-related technologies.

Changes Required by Law. We may also update this Cookie Policy to reflect changes in applicable legal or regulatory requirements.

Notice of Material Changes. Where changes materially affect the way we use cookies or the choices available to you, we may provide notice through the relevant website or another appropriate means.

Consent for New Technologies. Where a new or changed cookie or similar technology requires consent under applicable law, we will obtain the required consent before activating that technology.

Relationship with Privacy Policy. This Cookies Policy forms part of and should be read together with BioMarker Coach’s Privacy Policy. The Privacy Policy explains BioMarker Coach’s broader practices concerning the collection, use, disclosure, retention, protection, and deletion of personal information and health information. This Cookies Policy explains the specific cookies and similar technologies used by BioMarker Coach and the choices available in relation to those technologies.

Cookie-Related Questions. If you have any questions, requests, or concerns about this Cookie Policy or BioMarker Coach’s use of cookies and similar technologies, you may contact us using the details below.

Contact Details. 15751608 Canada Inc., operating as “BioMarker Coach”

BioMarker Coach provides two different levels of deletion:

deletion through the account functionality made available in the Service, which removes information from the active user experience and performs the deletion steps currently supported by the Service; and

a full-deletion request submitted to BioMarker Coach, which initiates the broader deletion process described in this Policy.

We distinguish these processes because deletion from the user interface does not necessarily mean that every underlying system record, backup, authentication record, or legally required record is immediately erased.

Where account-deletion functionality is available, you may initiate deletion through your profile or account settings.

The in-Service deletion process currently:

deletes the user's sign-in account and associated account information;

deletes the user's saved reports and associated report-specific questionnaire snapshots from the active database;

deletes the user's server-side health questionnaire profile and associated profile information;

deletes report-chat questions and answers and push-notification tokens associated with the account;

clears the temporary profile copy and locally stored settings on the device on which deletion is performed; and

removes unused credits associated with the account, subject to the Credit Package, Cancellation and Refund Terms and applicable law.

In-Service deletion removes the account and information identified in Section 2.2 from the active systems covered by the deletion process. It does not necessarily result in the immediate deletion of information held in backups, retained for legal or accounting purposes, or processed by independent third-party providers. Such information will be handled in accordance with this Policy, the Privacy Policy, and applicable law.

If you require broader deletion, you should submit a full-deletion request as described below.

Identity Verification. We will verify that the request has been submitted by the account holder or an appropriately authorized person. For ordinary requests, verification will generally be completed by confirming that the request originates from the registered account email address. We may use additional reasonable verification measures where necessary to protect against unauthorized deletion or disclosure.

Processing of a Verified Request. Once a full-deletion request has been verified, BioMarker Coach will initiate the applicable deletion process. The process may include deletion of:

saved reports;

questionnaire and profile information;

applicable health information stored in active BioMarker Coach systems;

applicable account-related information;

applicable authentication records; and

applicable copies maintained in backups, subject to the limitations described in this Policy.

Third-Party Deletion Requests. Where health information has been shared with affiliates, processors, contractors, service providers, or other third parties, BioMarker Coach will notify the relevant recipients of the deletion request and take reasonable steps to require them to delete the applicable information in accordance with applicable law and contractual obligations.

Response and Completion Period

BioMarker Coach will respond to a verified deletion request without undue delay and within the period required by applicable law.

For Washington residents and other requests subject to Washington’s My Health My Data Act, we will respond within 45 days after the request has been authenticated. Where reasonably necessary due to the complexity or number of requests, we may extend the response period by an additional 45 days, provided we notify you within the initial 45-day period and explain the reason for the extension.

Where consumer health data is stored in archived or backup systems, deletion may be delayed as permitted by applicable law, including where restoration is necessary. We will take reasonable steps to ensure that deleted information is not restored to active systems except where necessary for legitimate system-recovery purposes, after which applicable deletion procedures will be reapplied.

Deletion does not require BioMarker Coach to retain no information whatsoever. We may retain limited information where necessary or required for:

legal or regulatory compliance;

tax, accounting, or billing obligations;

fraud prevention or security;

establishing, exercising, or defending legal claims;

demonstrating compliance with a deletion request;

maintaining a minimal deletion-request record; or

other purposes expressly permitted or required by applicable law.

Where information must be retained for one of these purposes, it will be retained only for as long as reasonably necessary for that purpose and subject to applicable safeguards.

Uploaded laboratory reports, extracted laboratory values, questionnaire information, generated reports, and other health information associated with your account will be included in the applicable deletion process. Deletion of health information does not undo processing that has already occurred.

For example, deletion cannot retroactively undo:

an AI-generated report that was already created;

analysis already performed;

information already processed by a third-party service provider; or

information that you independently downloaded, exported, shared, or otherwise disclosed outside the Service.

Where report-chat functionality is available, report-chat questions and answers may form part of the relevant report or account information.

Applicable report-chat information will be deleted from BioMarker Coach systems as part of the full-deletion process where it is stored and controlled by BioMarker Coach.

Where report-chat information has been transmitted to a third-party AI provider for processing, BioMarker Coach will require the provider to process and delete that information in accordance with applicable contractual obligations, documented instructions, and applicable law. BioMarker Coach will take reasonable steps to confirm that the provider’s applicable retention and deletion mechanisms have been applied, subject to the provider’s technical limitations and any lawful retention requirement.

Information may remain temporarily in backup systems after deletion from active systems.

BioMarker Coach will take reasonable steps to delete information from backups and archives within the period required by applicable law, subject to technical limitations and lawful retention requirements. Where applicable law permits a delay for archived or backup systems, we will follow that law and will not use retained backups to restore deleted personal information to active systems except where necessary for legitimate system-recovery purposes.

Backups maintained solely for disaster recovery or system restoration purposes will not be used to restore deleted personal information to active systems except where necessary for legitimate system-recovery purposes, after which the applicable deletion procedures will be reapplied.

BioMarker Coach may retain records demonstrating that consent was obtained for health-information processing.

A consent record may include:

your user identifier;

the document or documents referenced by the consent;

the applicable document version or effective date; and

the date and time of consent.

Consent records are maintained separately from the underlying health information and do not duplicate the contents of your laboratory results or questionnaire.

We may retain such records where reasonably necessary to demonstrate compliance with applicable privacy law, respond to disputes, or establish the scope and timing of consent.

Deleting your account does not necessarily require immediate deletion of billing, transaction, tax, accounting, or payment-related records that BioMarker Coach is required or permitted to retain.

Limited billing and transaction records may therefore remain after account deletion for the period required by applicable Canadian or U.S. tax, accounting, legal, regulatory, fraud-prevention, or dispute-resolution requirements.

Where such records are retained, they will be limited to the information reasonably necessary for the applicable purpose.

BioMarker Coach cannot delete information that you have independently:

downloaded;

exported;

saved to another device;

shared with another person;

sent to another service; or

otherwise disclosed outside the BioMarker Coach Service.

For example, if you export a report as a PDF and save or share that PDF outside the Service, deleting your BioMarker Coach account does not delete that external copy.

You may withdraw consent to future processing of your health information by deleting your account or contacting: support@thebiomarkercoach.com

Withdrawal of consent stops future processing to the extent required by applicable law and subject to any processing that BioMarker Coach is otherwise permitted or required to perform.

Withdrawal does not undo processing that occurred before withdrawal, including reports already generated or information already transmitted to or processed by service providers.

Once the applicable full-deletion process has been completed, BioMarker Coach will send confirmation to the email address associated with the verified deletion request.

Appeal of a Deletion Decision

If we refuse or decline to take action on a deletion request, we will provide a written explanation of the decision and information about how to appeal.

You may submit an appeal by emailing support@thebiomarkercoach.com with the subject line "Privacy Request Appeal." The appeal should identify the original request and explain why you believe the decision should be reconsidered.

We will review the appeal and provide a written response within the period required by applicable law, including within 45 days where required by Washington's My Health My Data Act.

If an appeal is denied, we will provide information about how to contact the applicable regulatory authority or attorney general, including the Washington Attorney General where applicable.

Nothing in this Policy limits any privacy right available to you under applicable law.

Where applicable law provides a different deletion period, broader deletion right, appeal right, or retention exception, BioMarker Coach will handle the request in accordance with that law.

For additional information about your privacy rights, including rights available under Canadian and applicable U.S. state privacy laws, please see our Privacy Policy.